We offer two models:
• Direct Bookings: Made and paid on RaphaelTravels.com—fully supported by us.
• Self-Service Bookings: Redirected to partner platforms; all post-booking support is handled directly by them.

Direct: Contact us at support@raphaeltravels.com or call USA +1-888-560-3220 IND +91-916-380-2469.
Self-Service: Cancel directly through the respective partner site.

For direct bookings, refund requests are processed within 5–7 business days after we receive funds from partners. Additional time may be needed by your payment provider.

This depends on fare rules and partner policies. You’ll see whether a booking is non-refundable, partially refundable, or fully refundable before payment.

Direct: Yes, subject to fare rules, availability, and charges.
Self-Service: You must request modifications via the partner site.

We accept major credit/debit cards, UPI, net banking, and other secure online methods supported by our gateways.

Yes. It’s your responsibility to secure valid passports, visas, and necessary documents. We recommend confirming entry requirements before travel.

We are not responsible for delays or cancellations caused by airlines or partners. For direct bookings, we can help you coordinate alternative options where allowed.

For direct bookings, email support@raphaeltravels.com or call us. For partner bookings, please contact the partner site’s support center.

For direct bookings, you’ll receive email confirmation and details. For self-service bookings, check your confirmation email from the partner.

Yes. All direct bookings include a downloadable invoice. If booked via a partner, you will receive it from their system.

We follow strict data protection measures. All sensitive data is encrypted. View our Privacy Policy for more details.

Please notify us at the time of booking or before travel so we can try to make necessary arrangements.

Contact the airline immediately. If you booked directly with us, we can assist based on fare type and airline policy.

We can guide you to insurance providers. Travel insurance is strongly recommended but not included by default.

Yes. Raphael Travels offers activities, local experiences, and curated tours across multiple destinations.

Yes! We’ll send a feedback link after your trip. Your review helps us and fellow travelers make better choices.

Please raise a ticket with us first. If unresolved, we follow fair resolution policies as per our Terms & Conditions.

Yes. You’ll receive updates via email or SMS in case of any booking change, schedule update, or service disruption.

Not yet, but our website is fully mobile-optimized for seamless booking and support.

Yes. For groups of 10 or more, please contact us directly to unlock special rates and services.

We occasionally run promotions. Sign up for our newsletter or follow us online to stay updated.

Email us at support@raphaeltravels.com or use the feedback option after travel.

Monday to Friday, 8:00 AM – 5:00 PM MST.

Monday to Friday, 11:00 AM – 7:00 PM IST.

For urgent queries, please email us outside working hours.

You can view our refund guidelines on our Refund Policy page. It includes eligibility, timelines, and contact info.