🔒 Privacy Policy

Last Updated: July 9, 2025

Raphael Travels (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our website raphaeltravels.com, whether through direct bookings or third-party partner redirections.

1. Information We Collect

We collect information in the following ways:

  • Direct Booking Information: When you book travel services directly on our website, we collect your name, email address, phone number, payment details, and travel preferences.
  • Self-Service Redirection: If you are redirected to a third-party platform, any data provided there is governed by their respective privacy policies. We do not control or access that data.
  • Communication Data: When you contact us, we may retain your communication for quality assurance and customer service purposes.
  • Technical Data: We collect IP addresses, browser types, device information, and browsing behavior through cookies and analytics tools.

2. How We Use Your Information

  • To process and manage bookings made through our platform.
  • To communicate important updates, confirmations, and customer support.
  • To personalize your experience and improve our website.
  • To comply with legal and regulatory obligations.
  • To analyze usage patterns and enhance our services.

3. Sharing of Information

We may share your data with:

  • Service providers such as airlines, hotels, transport operators, and activity vendors to fulfill your bookings.
  • Payment gateways to process transactions securely.
  • Third-party analytics tools for internal performance measurement.
  • Government authorities, if required by law or for fraud prevention.

Note: We do not sell or rent your personal data to third parties.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to monitor user behavior, understand preferences, and enhance your browsing experience. You may choose to disable cookies via your browser settings, but this may affect the functionality of certain parts of our website.

5. Data Security

We implement appropriate administrative, technical, and physical safeguards to protect your personal data from unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure.

6. Your Data Rights

You have the right to:

  • Access the personal data we hold about you.
  • Request correction or deletion of inaccurate information.
  • Withdraw your consent (where applicable).
  • Opt out of marketing communications at any time.

To exercise these rights, please contact us at support@raphaeltravels.com.

7. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to read their privacy policies separately.

8. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children without parental consent.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be reflected on this page with a new “Last Updated” date. We recommend reviewing this policy regularly.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please reach out to us at:

  • Email: support@raphaeltravels.com
  • USA Phone: +1 (888) 560-3220
  • India Phone: +91 (916) 380-2469
  • Address: 11B, Banamali Naskar Road, Behala, Kolkata – 700060, West Bengal, India

Raphael Travels — Where Every Journey Begins with Trust.