💸 Refunds

At Raphael Travels, we strive to provide a seamless and transparent booking experience. Our refund policy varies based on the nature of your transaction and the platform used to complete your booking.

1. Types of Bookings

Raphael Travels operates under two distinct booking models:

  • Direct Purchases via RaphaelTravels.com: Bookings completed and paid directly on our website are handled and supported by Raphael Travels. Cancellations, modifications, and refunds are processed by our internal team, in coordination with our partners.
  • Self-Service or Partner-Redirect Bookings: If you are redirected to a partner platform to complete your transaction, all post-booking services, including cancellations and refunds, are handled directly by that partner. Raphael Travels will not be responsible for initiating or facilitating refunds for these bookings.

2. Refund Eligibility (For Direct Bookings)

For bookings made directly on the Raphael Travels website, your eligibility for a refund is subject to the cancellation and refund policies of the respective service provider (such as airlines, hotels, car rentals, activity operators, etc.).

Upon receiving your cancellation request, our team will verify the applicable terms with the partner. If eligible, we will initiate the refund process once we receive the reimbursed amount from the partner.

3. Refund Processing Time

Refunds for eligible cancellations will be processed within 5 to 7 business days from the date Raphael Travels receives the funds from the partner.

Please note that banks and payment gateways may take additional time to credit the refund to your original payment method. Raphael Travels is not liable for delays caused by external financial institutions.

4. Non-Refundable Services

Some bookings may be fully or partially non-refundable based on the fare rules, promotional terms, or limited-time offers provided by our partners. These conditions will be clearly communicated at the time of booking. In such cases, no refund will be processed.

5. How to Request a Refund

If you booked through RaphaelTravels.com and wish to cancel and request a refund, please contact us through any of the following channels:

  • USA Phone: +1 (888) 560-3220 (Business Hours Only)
  • India Phone: +91 (916) 380-2469 (Business Hours Only)
  • Email: support@raphaeltravels.com

6. For Self-Service Bookings

If you completed your booking on a partner platform via redirection from Raphael Travels, you must refer to the partner’s refund and cancellation policy. Raphael Travels is not involved in the transaction or refund process and cannot intervene in such cases.

7. Dispute Resolution

If you believe a refund was unfairly denied or delayed, please reach out to our customer care team. We are committed to investigating and resolving genuine issues in a timely and fair manner.

8. Final Note

We thank you for your trust in Raphael Travels. Our refund policy is designed to be fair, transparent, and aligned with industry norms, while protecting the interests of both travelers and service providers.

Raphael Travels — Where Every Journey Begins with Care.